FAQ

We specialise in premium home accents that blend functionality with designer aesthetics. Our curated collections include:

• Chic window coverings (curtains, rods, and treatments)
• Artisan candles from Yankee Candle
• Modern wall decor including clocks and picture frames
• Statement rugs and mats
• Contemporary home accents from Umbra

Each piece is selected for its quality craftsmanship and ability to elevate living spaces.

Yes! Our Umbra curtain rods feature adjustable designs to fit various window sizes. Product descriptions specify length ranges, and many styles offer extension options. For custom window treatments, please contact us before ordering as these are non-returnable.

For optimal performance:

1. Trim wick to 6mm before each lighting
2. Allow wax to melt completely across the surface on first use
3. Burn no longer than 4 hours at a time
4. Keep away from drafts and flammable materials

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption.

We process orders quickly to ensure fast delivery. If you need to make changes, email [email protected] within 2 hours of ordering with your order number. We’ll do our best to accommodate your request before processing begins.

During checkout, simply select “Create Account” after entering your email. You’ll receive a verification link to set your password. Account benefits include:

• Order tracking
• Faster checkout
• Wishlist saving
• Exclusive offers

Note: Some Asian regions and remote locations may have delivery restrictions.

You’ll receive:

1. Order confirmation email with tracking number
2. Carrier notifications with real-time updates
3. Personalized delivery alerts for your home accents

Track directly through DHL, FedEx, or EMS websites using your provided tracking number.

Yes! We ship worldwide from our Cambridge base, except to parts of Asia and remote locations due to carrier restrictions. Contact us about specific countries before ordering. International orders may be subject to customs fees which are the customer’s responsibility.

We offer a 15-day return window for unused items in original packaging:

• Email [email protected] to initiate returns
• Return shipping costs are the customer’s responsibility
• Refunds processed within 5 business days of receipt
• Custom window treatments are final sale

Designer packaging must be intact for returns – we take pride in our presentation!

We carefully hand-pack all orders, but if damage occurs:

1. Keep all original packaging
2. Take photos of the damage
3. Email us within 48 hours of delivery

We’ll arrange a replacement or refund at no cost to you.

Our Cambridge team responds within 24 hours:

• Email: [email protected]
• Post: 43 Mill Ln, Cambridge, GB CB4C 5ID

For urgent delivery inquiries, include your order number and “URGENT” in the subject line.

Yes! Interior designers and retailers can email us for wholesale pricing on Umbra hardware and Yankee Candle collections. Please include your business details and tax ID.