At Best Curtain Sale, we combine premium home decor with exceptional service. Our shipping and returns policies reflect the same attention to detail found in our curated collections of curtains, wall decor, and home accents.

Shipping Information

Order Processing

We carefully prepare all orders within 1-2 business days of receiving your payment. Each item undergoes our rigorous quality check before leaving our Cambridge warehouse.

Shipping Options

We offer two reliable shipping methods to suit your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Flat rate: £12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Available for orders over £50

Note: Delivery times may vary for international destinations. Some remote areas in Asia and other regions may not be serviceable.

Our Hassle-Free Returns Process

We want you to be completely satisfied with your premium home decor purchases. If any item doesn’t meet your expectations, our straightforward returns process makes it easy to exchange or return your purchase.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unused with original tags and packaging
  • Refund method: Original payment processor

Non-Returnable Items

To maintain quality standards, we cannot accept returns for:

  • All Yankee Candle products (safety regulation)
  • Custom-sized curtain rods and window coverings
  • Personalized picture frames with engraved details
  • Opened home fragrance products
  • Any candles (final sale)
  • Personalized or custom-made wall decor

4-Step Return Process

Step 1: Initiate Your Return
Email our Cambridge team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return
  • Your preference (refund or exchange)

Sample Email Template:

Subject: Return Request for Order #[Your Order Number]

Dear Best Curtain Sale Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Product Name: [Item Name]
Reason: [Please specify]
I prefer: [Refund/Exchange for [Product Name/SKU]]

Shipping Address: [Your Address]

Best regards,
[Your Full Name]

Step 2: Package Your Items
Repackage items securely in original packaging with all tags and protective materials. For delicate items like wall clocks, use sufficient padding to prevent damage in transit.

Step 3: Ship Your Return
We’ll email you return instructions:

  • UK customers: Prepaid return label provided
  • International customers: Location-specific instructions

Return shipping costs:

  • Refunds: Customer pays return shipping (original shipping fees non-refundable)
  • Exchanges: Free return shipping for defective/wrong items

Step 4: Processing
Allow 3-5 business days for processing after we receive your return. Each item undergoes careful inspection with the same scrutiny we apply to our quality checks.

Refund Details

We process refunds with the same efficiency as our premium delivery service:

  • Timing: 5-10 business days after return approval
  • Method: Original payment method (PayPal, credit card, etc.)
  • Amount: Item cost minus original shipping fees

Exchange Policy

For exchanges (subject to availability):

  • We’ll ship your new item once the return is received
  • Price differences will be charged/refunded accordingly
  • International customers may need to pay additional shipping

Damaged or Defective Items

If your Umbra hardware or other item arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or refund.

Need Assistance?

Our Cambridge-based customer care team is available to help with any shipping or returns questions:

Email: [email protected]
Postal Address:
Best Curtain Sale
43 Mill Ln
Cambridge, GB CB4C 5ID

For urgent matters, please include “URGENT RETURN” in your subject line.

We stand behind our premium home decor collections and want you to be completely satisfied with your Best Curtain Sale purchase. Your satisfaction is as important to us as the craftsmanship in every product we offer.