Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property Rights

All content on bestcurtainsale.com, including text, images, logos, and product designs, is the property of Best Curtain Sale or our partners (Umbra, Yankee Candle) and protected by intellectual property laws. Unauthorized use is prohibited.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our premium home decor items (curtains, wall clocks, picture frames, etc.), but slight variations may occur. Product images may differ slightly from actual items due to screen settings.

2.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For quality and safety reasons, we cannot accept returns for:

• All Yankee Candle products
• Custom-sized curtain rods/window coverings
• Personalized picture frames with engravings
• Opened home fragrance products
• Any candles (final sale)
• Custom wall decor

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We confirm orders via email. All orders undergo quality checks at our Cambridge warehouse before dispatch.

3.2 Pricing

Prices are in GBP and inclusive of VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Order Changes/Cancellations

Contact us immediately at [email protected] to modify/cancel orders. Changes are not guaranteed once processing begins.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

4.2 Shipping Options

Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship worldwide except certain Asian regions and remote areas. Delivery times may vary internationally.

4.4 Delivery Issues

You must inspect deliveries immediately. Report damaged/missing items within 48 hours with photos to [email protected].

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• Items are unused with original tags/packaging
• Non-returnable items are excluded (see 2.3)

5.2 Return Process

1. Email [email protected] with order details
2. Repackage items securely
3. Follow provided return instructions
4. Allow 3-5 business days for processing after we receive your return

5.3 Refund Details

Refunds are issued within 5-10 business days after return approval to the original payment method, minus shipping costs.

5.4 Exchanges

Exchanges are subject to availability. Price differences will be adjusted. International customers may incur additional shipping fees.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate delivery and payment information. We’re not responsible for delays caused by incorrect details.

6.2 Product Use

Certain products (especially candles) require safe usage per manufacturer guidelines. We’re not liable for misuse.

6.3 Compliance

You agree not to use our site for any unlawful purpose or to violate these terms.

7. Limitation of Liability

Best Curtain Sale’s liability is limited to the purchase price of products. We’re not liable for:

• Indirect, incidental, or consequential damages
• Issues beyond our reasonable control (e.g., natural disasters)
• Third-party actions

8. Privacy and Data Protection

Your privacy is important. Our Privacy Policy explains how we handle your personal data in compliance with UK/EU regulations.

9. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about these terms:

Best Curtain Sale
43 Mill Ln, Cambridge, GB CB4C 5ID
Email: [email protected]
For urgent returns, include “URGENT RETURN” in subject line